30+ languages. Each reply in the right tone, not just the right words.
Ikura calibrates formality and cultural register per language pair, not just per language. A Chinese guest receives formal honorific-level Japanese hospitality tone. An English-speaking backpacker gets warm and casual. Getting the tone wrong is as problematic as getting the language wrong.
Coverage built for Japan inbound tourism
Languages are grouped by the inbound markets most relevant to Japan. Formality calibration notes indicate how Ikura adjusts register per audience.
East Asia
- ZH-S Chinese (Simplified) Formal polite register; avoids overly stiff corporate phrasing
- ZH-T Chinese (Traditional) Taiwanese market preferred; warm and natural register
- KO Korean Formal -imnida ending; respectful, service-oriented tone
- JA Japanese (review/routing) Staff summary and alert language; keigo for property communications
English-speaking markets
- EN English (global) Warm, clear; adjusts to US, UK, AU registers based on vocabulary cues
Europe
- FR French Vouvoiement (formal you) in all hospitality contexts; warm closure phrases
- DE German Sie form; precise and welcoming; no casual du in property context
- IT Italian Lei formal; cordial hospitality register
- ES Spanish Usted for hospitality; Latin American and Iberian variants calibrated separately
- PT Portuguese Brazilian (PT-BR) default; European (PT-PT) option available
- NL Dutch U form; professional and friendly
- RU Russian Formal Vy form; professional service register
- PL Polish Pan/Pani formal address; cordial tone
Southeast and South Asia
- TH Thai Polite particles (kha/khrap); formal hospitality register
- ID Indonesian Formal Anda; clear and service-oriented
- MS Malay Formal Anda; aligned with Indonesian register
- VI Vietnamese Appropriate honorific forms; warm Southern Vietnamese default
- HI Hindi Aap form; formal and welcoming
Additional language packs (Arabic, Turkish, and others) are available on Business plan. Contact us to discuss your specific market mix.
Same question. Four languages. Calibrated for each.
Guest question: "Is breakfast included? I have a vegetarian diet." See how Ikura responds in each language with the appropriate formality and cultural context.
"Is breakfast included? I have a vegetarian diet."
"Yes, breakfast is included in your stay at Yamamura Ryokan. We're happy to prepare a vegetarian menu for you. Could you let us know if there are any specific ingredients you avoid? We look forward to welcoming you."
"请问含早餐吗？我是素食主义者。"
"您好，山村旅馆的住宿包含早餐。我们很乐意为您准备素食餐点。请问有没有特别需要避免的食材？期待您的光临。"
"조식이 포함되어 있나요? 저는 채식주의자입니다."
"안녕하세요, 야마무라 료칸의 숙박에는 조식이 포함되어 있습니다. 채식 메뉴를 기꺼이 준비해 드리겠습니다. 피하셔야 할 특정 식재료가 있으신가요? 방문을 기다리겠습니다."
"Le petit-dejeuner est-il inclus? Je suis vegetarien."
"Bonjour, le petit-dejeuner est inclus dans votre sejour au Ryokan Yamamura. Nous serons ravis de vous preparer un menu vegetarien. Y a-t-il des ingredients specifiques a eviter? Nous nous rejouissons de vous accueillir."
Property-trained, not generic
Property FAQ training
Ikura answers from your uploaded property information, not from generic hotel knowledge. Room types, onsen rules, check-in times, meal options. If the question is outside your FAQ, Ikura says so clearly and routes to your staff.
Escalation threshold
When a message falls outside what Ikura can confidently answer from your FAQ, it escalates to your staff immediately with a Japanese-language summary of the guest's original message and context.
Human handoff rules
Staff can pause Ikura on any thread at any time and take over directly. Medical issues, complaints, and complex requests are flagged for immediate human attention. Your team sets the threshold.
Response quality benchmarked against early-access pilot partner conversations during peak season 2024-25. Properties handle fewer escalations as their FAQ library grows over the first 30 days.