Every guest, answered
in their language
Foreign guests message your ryokan in Chinese, French, Spanish, Arabic. Ikura reads it, replies instantly over WhatsApp or LINE, and routes urgent requests to your team. No staff language training needed.
Japan's inbound tourism boom is real. So is the language gap.
Record foreign arrivals. Guests from 50+ countries. And your front desk team speaks Japanese and maybe some English. Something breaks at 11 PM when a Korean guest can't find the onsen entrance.
Missed bookings after hours
Guests in Asian and European time zones message when your desk is closed. Unanswered messages mean lost reservations.
Urgent requests lost in translation
Simple questions become hour-long back-and-forth when neither side understands the other. Guest frustration builds fast.
Staff burnout from language overhead
Translation tools slow everything down. Machine-translated replies feel cold. Your team deserves to spend time on hospitality, not app-switching.
Three minutes to set up. Zero training for staff.
Connect your WhatsApp Business or LINE account. Ikura handles the multilingual layer automatically.
Connect your channel
Link your WhatsApp Business account or LINE Official Account in under three minutes. No code, no IT team.
Ikura learns your property
Upload your FAQ, check-in rules, local directions, menu. Ikura answers in the guest's own language using your exact information.
Guests message, Ikura replies
Foreign guests message in any language. Ikura responds instantly. Your team sees a clean summary in Japanese when action is needed.
Built for Japan's hospitality businesses
Ryokan and small hotels
Family-run ryokan serving foreign guests from 20+ countries. Ikura handles multilingual WhatsApp and LINE so your staff can focus on the omotenashi that made guests book in the first place.
Learn moreInbound tour operators
Managing groups from Europe, the Middle East, Southeast Asia simultaneously? Ikura answers tour-day questions in each group's language, freeing your ops team to handle what actually needs a human.
Learn moreEverything a busy front desk needs
30+ languages, instant
Chinese, Korean, Thai, Arabic, French, Spanish, German and more. Ikura detects the language and replies naturally, not like machine translation.
WhatsApp and LINE native
Works where your guests already are. No new app to download, no link to click. Messages go through the same channel guests used to book.
Smart staff escalation
Ikura handles routine questions automatically. When a guest needs human attention, your team gets an alert in Japanese with full context.
Booking request handling
Availability questions, rate inquiries, date changes. Ikura can answer from your property data and pass confirmed interest to your PMS.
Directions and local tips
Train lines, taxi ranks, nearby restaurants, seasonal events. Add your local knowledge once and Ikura shares it in any guest's language.
Guest insights dashboard
See what guests ask most, which languages come from which markets, and where your FAQ needs expanding. All in one clean dashboard.
Less stress at the desk. More time for guests.
"We had three Chinese tour groups and a French couple checking in on the same evening. Ikura handled all the messages. My staff didn't have to switch between translation apps once."
"Before Ikura, late-night messages from European guests just sat unanswered until morning. We were losing bookings. Now they get a reply in minutes, even at 2 AM."
"Our Korean guests in particular were delighted. They said it felt like talking to someone who truly understood Korean hospitality etiquette. That's the level Ikura operates at."
One flat fee, no per-message charges
Three plans for properties of every size. Annual billing saves 15%.
