Your omotenashi, in every language
Foreign guests deserve the same warm experience as your Japanese guests. Ikura answers their WhatsApp and LINE messages instantly, in their own language, using your property knowledge.
"I have five rooms and one staff member who works evenings. Before Ikura, I was missing inquiries from China and France almost every week. Now every message gets answered within two minutes."
Features that match how you actually work
Midnight inquiries, answered
Guests in Paris or Shanghai message at 11 PM Japan time. Ikura replies immediately, keeps the conversation going, and passes anything urgent to your mobile alert.
Directions in any language
Add your station walking directions once. Ikura sends them in Korean, French, or Arabic as needed. No more reprinting direction cards in multiple languages.
Ten conversations at once, no stress
Golden Week, autumn koyo, cherry blossom. Message volume spikes by 400%. Ikura scales automatically so your staff does not.
Everything a small ryokan needs
WhatsApp and LINE support
Connect whichever channel your guests prefer. Many Chinese guests use WhatsApp; many Korean guests prefer LINE.
10 to 30+ languages
Starter plan covers your top 10 languages. Professional covers 30+, including Arabic and less common European languages.
FAQ and house rules upload
Upload a PDF, Word document, or paste text directly. Ikura learns from your property information and answers accurately.
Japanese-language staff alerts
When a guest needs human attention, your team gets a mobile notification in Japanese with the full context.
Tone customization
Set Ikura to match your property's personality: formal and traditional, or warm and modern. Adjustable at any time.
Manual takeover any time
Pause Ikura on any thread and reply directly. Resume automatic handling with one tap when you're done.
Getting started is simple
No IT team, no developer. Three steps and you're live.
Create your account
Sign up in under two minutes. Free trial, no credit card needed.
Link your messaging channel
Connect WhatsApp Business or LINE Official Account. Three minutes, no technical knowledge needed.
Upload your property info
Paste your FAQ or upload a document. Ikura is live and answering guests the same day.