Manage 10 tour groups in 8 languages without adding staff
Ikura handles the multilingual message volume from inbound groups across WhatsApp and LINE, so your operations team can focus on the tour itself, not the chat threads.
"We were managing six simultaneous groups, European and Asian. In our first peak season with Ikura, average message response time dropped from over 30 minutes to under 3 minutes across all languages."
The problems Ikura solves for operators
Simultaneous group questions
A French group asking about the itinerary change, a Korean group asking about dietary options, an Arabic group asking about prayer facilities. All at once. Ikura handles each in their own language.
Hotel arrival confusion
Groups from three different countries arrive at different hotels at the same time. Ikura sends location instructions, check-in details, and dinner instructions in each group's language automatically.
Inquiry volume before departure
Pre-tour messaging is heavy: packing lists, weather questions, accessibility needs, pickup times. Ikura answers from your tour documentation so ops staff don't spend mornings in chat apps.
Built for tour operator workflows
Multi-group management
Run separate Ikura threads for each tour group simultaneously. Each group gets contextually correct answers for their specific itinerary.
Itinerary-based answers
Upload each tour's itinerary. Ikura answers questions about the schedule, stops, meal arrangements, and local information accurately.
Ops-desk escalation
Medical issues, lost baggage, itinerary changes. Ikura flags urgent threads to your ops desk immediately with full multilingual context.
30+ languages from day one
European and Asian markets handled together. No separate tools for different market segments.
Post-tour analytics
See what guests asked most per tour, which questions recurred, and where your documentation needs strengthening for next season.
API for your systems
Business plan includes API access to integrate Ikura with your tour management software or CRM.