How Ikura Works

Set up in minutes. Running 24/7 from day one.

No developer needed. No app for your guests to download. Ikura plugs into the messaging channels they already use.

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Guest messages
Any language
Ikura AI
Reads, translates, replies
Staff alert
Only when needed
Setup

Three steps from sign-up to live

01

Connect your messaging channel

Link your WhatsApp Business account or LINE Official Account. The process takes under three minutes using your existing credentials.

02

Upload your property knowledge

Add your check-in procedures, room information, local transport options, FAQ, and any house rules. Ikura learns from your documents.

03

Go live and let Ikura work

Guests message in their language. Ikura replies instantly using your property data. Your staff gets a clean Japanese-language summary when escalation is needed.

Under the Hood

What Ikura handles automatically

Language detection

Ikura identifies the guest's language from the first message and stays in that language for the entire thread.

Context-aware replies

Ikura uses your uploaded property knowledge to give specific, accurate answers rather than generic responses.

Escalation routing

When a guest needs direct staff attention, Ikura creates an alert in Japanese with full context so your team can respond without needing to read the original language.

Always-on coverage

Guests in Australian, European, or North American time zones get replies even when your desk is staffed for Japan hours only.

Data stays in Japan

Guest conversations are processed and stored on Japan-region infrastructure, aligned with APPI requirements.

Customizable tone

Set how formal or warm Ikura's replies sound. A traditional ryokan and a boutique city hotel can each tune their guest experience.

Common Questions

How it works, in detail

No. Guests message your existing WhatsApp Business number or LINE Official Account directly. Ikura operates invisibly behind the scenes. From the guest's side, they are messaging you normally.
If the question falls outside your uploaded knowledge base, Ikura lets the guest know that the front desk will follow up, then notifies your staff in Japanese with the full conversation context.
Yes. Any staff member can pause Ikura on a specific thread and reply directly. Ikura resumes automatic handling when you mark the conversation resolved.
Ikura handles over 30 languages including Mandarin Chinese, Traditional Chinese, Korean, Thai, Vietnamese, Bahasa Indonesia, Arabic, French, German, Spanish, Italian, Portuguese, Russian, Hindi, and more. Full list on the multilingual features page.
Basic setup takes under 30 minutes. Connecting your messaging channel takes about 3 minutes. The rest is uploading your property information. The more detail you provide, the better Ikura's answers will be, but even a short FAQ gets you started.

See it in action for your property

Start a free 14-day trial. No credit card, no contracts, cancel any time.

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