Terms of Service

Last updated: July 10, 2026

1. Agreement

These Terms govern your use of getikura.org and the Ikura AI concierge platform (together, the "Service") operated by Ikura K.K. ("the Company," "we," "us," or "our") (3-21-3 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan). By using the Service you accept these Terms. Nothing in these Terms limits your statutory rights under the laws of your country of residence.

The Service enables hotel operators, ryokan managers, and inbound tour operators ("property operators") to receive and respond to guest messages over WhatsApp and LINE in multiple languages. By signing up for an account you represent that you are a property operator or acting on behalf of one, and that you have the authority to bind that business to these Terms.

2. Use of the Service

• You must be of legal age in your jurisdiction or have parental consent.
• You agree not to use the Service unlawfully, to interfere with its operation, or to attempt unauthorised access.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by mandatory law.
• You are responsible for ensuring that your use of the Service to process guest messages complies with applicable law, including Japan's Act on the Protection of Personal Information (APPI) as it applies to your property operations.
• You agree not to use the Service to send unsolicited messages or content that is harmful, deceptive, or in violation of WhatsApp's or LINE's platform policies.

3. Intellectual Property

The Service is owned by the Company or its licensors and is protected by international intellectual property law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose of managing multilingual guest communications for your property or properties.

FAQ library content you create within your account (room descriptions, policies, pricing, property details) remains your intellectual property. You grant the Company a limited licence to use, store, and process that content to provide the Service.

4. User Content

You are responsible for any content you submit, including FAQ library entries, property information, and any configuration you make within your account. You grant the Company a limited licence to use, store, and process the content to provide the Service. Guest message content processed through your account is handled in accordance with our Privacy Policy. You acknowledge that the AI-generated responses Ikura produces on your behalf are generated from your FAQ library and may require human review for accuracy in complex or unusual situations.

5. Disclaimers

The Service is provided on an "as is" and "as available" basis. We disclaim all warranties to the maximum extent permitted by applicable law. Mandatory consumer warranties applicable in your country of residence are not affected. The Company does not warrant that AI-generated responses will be free from error in all cases; property operators retain responsibility for the accuracy of their FAQ library content and for escalating conversations that require human judgement.

6. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any claim arising from or related to the Service will not exceed the total fees paid by you to the Company in the three months preceding the claim, except for liability that cannot be limited under mandatory law.

7. Indemnification

You agree to indemnify and hold harmless Ikura K.K. from any claims arising from your use of the Service, your breach of these Terms, or your violation of any third-party right, including claims arising from guest communications processed through your account.

8. Termination

We may suspend or terminate access for breach of these Terms. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period. Sections that by their nature should survive termination will survive, including Sections 3, 5, 6, 7, and 9.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.

Disputes are subject to the non-exclusive jurisdiction of the competent courts in Tokyo, Japan, without prejudice to mandatory consumer-protection rights of your country of residence.

10. Changes and Contact

We may update these Terms. Material changes will be posted with a new "Last updated" date and, where required, communicated to active account holders by email. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

Ikura K.K.
3-21-3 Shibuya, Shibuya-ku
Tokyo 150-0002, Japan
Email: [email protected]
Phone: +81 3 6427 1800